Tiered Services

Your Account Manager will continue to be your primary business contact. If you cannot access the web portal for some reason, please inform them and they will escalate internally as needed. However, we continue to iterate and improve the myNMi portal. Expect changes to that process as the service matures. We will ensure you are timely informed of any such changes.

Fast track on paperwork will remain available for all customers. However, only GUIDE customers will have access to fast-track type approvals.

No, while only GUIDE customers have the option to get fast-tracks for new type approvals, that service will be billed separately.

Yes, during the research and interview process, we realized this was a very important for all customers.

Single customers will have dedicated myNMi portal access. We currently do not provide parent company overview. However, we continue to actively develop the platform and currently have this functionality for review in the development cycle.

No. There are currently no defined account user roles. Each GUIDE account will have 3 user access myNMi portal accounts.

At this moment, we do not provide separate types of user profiles. We are, however, continuously developing the myNMi Portal and may explore development of differentiated profiles in the future.

First response time: 99% within 2 workdays
Response time (query addressed): 90% within 5 workdays