Tiered Services

Scaled support service offerings that meet customer needs

INITIATE

Begin Testing Inspection and Certification projects with the quality you expect from NMI.

Project Commissioning

	Technical expertise
	Short lines of communication
	Precise results
	Speedy market access

Get in touch for pricing details

CONNECT

Digitally centralise Testing Inspection and Certification information and get tailored updates that enhance efficiency.

Project Commissioning

	Technical expertise
	Short lines of communication
	Precise results
	Speedy market access

myNMi Online Portal

	Customized updates on legislative changes
	Secured centralised document storage*
	Appointment view**
	Digital request for approval
	Invoice view
	Document SharePoint

Get in touch for pricing details

Guide

Deliver on Testing Inspection and Certification deadlines even faster with increased support and service levels.

Project Commissioning

	Technical expertise
	Short lines of communication
	Precise results
	Speedy market access

myNMi Online Portal

	Customized updates on legislative changes
	Secured centralised document storage*
	Appointment view**
	Digital request for approval
	Invoice view
	Document SharePoint

Service level

	10 included hours of legislative training –10% on additional hours
	Access to project coordinator
	Choice of preferred approval expert
	Committed start and delivery date
	Invoice view
	Fast track for Type Approval

Get in touch for pricing details

*NMi automatically uploads your last 10 documents. Upload additional historic documents from any vendor free via self-service, or via NMi @ €100 per upload.
** Currently in development.

Q&A

What will change on response-times if I chose to go for CONNECT or GUIDE?

NMi continues to strive to minimize response times for ALL our clients. However, resources available to subscribers provide access to tools that drive process efficiency and in turn shortens response time.

myPortal as a CONNECT subscriber, and
Additionally Project Coordinator as a GUIDE subscriber

What happens if the client portal doesn't provide entrance, who do I contact?

Your Account Manager will continue to be your primary business contact. If you cannot access the web portal for some reason, please inform them and they will escalate internally as needed. However, we continue to iterate and improve the myNMi portal. Expect changes to that process as the service matures. We will ensure you are timely informed of any such changes.

Can I buy fast track as an CONNECT customer?

Fast track on paperwork will remain available for all customers. However, only GUIDE customers will have access to fast-track type approvals.

Is the cost for fast-tracks included in GUIDE?

No, while only GUIDE customers have the option to get fast-tracks for new type approvals, that service will be billed separately.

Can I still contact an approval expert directly even in the case of a project coordinator?

Yes, during the research and interview process, we realized this was a very important for all customers.

Does every single customer get a dedicated portal, or can a parent company use a portal to collect documentation of affiliated companies?

Single customers will have dedicated myNMi portal access. We currently do not provide parent company overview. However, we continue to actively develop the platform and currently have this functionality for review in the development cycle.

Is there a master gatekeeper among the different myNMi users in my company?

No. There are currently no defined account user roles. Each GUIDE account will have 3 user access myNMi portal accounts.

Can user access be limited for some people within my company? If so, please provide further details.

At this moment, we do not provide separate types of user profiles. We are, however, continuously developing the myNMi Portal and may explore development of differentiated profiles in the future.