Feedback

Feedback

Feedback remains a core ingredient for continuous improvement. NMi focuses on proper registration and handling of feedback to ensure quality improvement and customer satisfaction.  We, therefore, welcome your constructive feedback.

Please send your feedback to: nmi@nmi.nl

For specific feedback regarding Complaints, Objections/Appeals to administrative decisions or Requests for Information, please use the following procedure:
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Complaints

Complaints must be sent to:

NMi Certin B.V.
nmi@nmi.nl

NMi Certin UK (TIC) Ltd.
nmi@nmi.nl

or
attn. Secretariate NMi
PO Box 463
2600 AL Delft

• The complaint must concern the actions of NMi or an employee of NMi.
• The complaint contains the name and address of the complainant.
• The complaint must be dated.
• The complaint contains a description of the alleged (wrong) action of the organization or employee.
• The complaint contains the grounds for the complaint.

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Objection/Appeal

Objections must be sent to:

NMi Certin B.V.
certification@nmi.nl

NMi Certin UK (TIC) Ltd.
certification@nmi.nl

or
attn. NMI Certification Board
PO Box 463
2600 AL Delft

• It must concern an objection to an administrative decision.
• The objection noticed contains the name and address of the applicant.
• The objection notice must be dated.
• The objection notice contains a description of the decision against which the objection is directed.
• The objection notice contains the grounds for the objection.

The objection notice must be signed by the applicant. If an objection is made on behalf of someone else, the authorization must also be attached.

In addition, the objection notice must be submitted on time, i.e. within six weeks of the day on which the decision was announced, by or on behalf of someone who has a direct interest in the decision.

Regulations for Objection Procedure NMi Certin
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Request for information

Specific requests and comments regarding legal issues related to NMi Certin B.V., “Wet open overheid (Woo)”, must be submitted in writing. Your request must comply with the “Algemene wet bestuursrecht (Awb)” and will be handled according to the law. Time limits under the law do not start until the petitions have been received and addressed in the aforementioned manner. A request for information can only be submitted in writing. Requests submitted by fax or e-mail will not be processed because the electronic way is not open.

Requests for information must be posted by pre-paid letter to:

NMi Certin B.V.
attn. Head Certification Body
PO Box 463
2600 AL Delft

• The request must include the name of the requester and a postal address.
• The information must relate to an administrative matter of NMi Certin B.V. to carry out its public task.
• The request for information should not be too general. The subject on which you want information must be mentioned specifically.
• It must be a document about which NMi Certin B.V. has available.
• The request must be signed by the requester.

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Public information

NMi is an independent and impartial test, inspection and certification institution that is designated by regulation to inspect police measuring instruments. NMi attaches great importance to its independence. Skillful investigation of measuring instruments, whereby citizens can rely on the proper functioning of the measuring instruments, is important to NMi. This trust is guaranteed by NMi through accreditation of its activities, which is periodically assessed by the Dutch Accreditation Council (www.rva.nl).

Unfortunately, internet and press publications about certification and use of measuring instruments are not always complete or correct. NMi strives for public confidence in the reliability of its certifications. NMi has a duty of confidentiality with the manufacturers for the protection of the Intellectual Property of their products, which is also regulated by the accreditation requirements. The NMi statements of the measuring instruments used by the police are available on the website of the police and the website of the Central Judicial Collection Agency CJIB. Manuals for measuring instruments and regulations are also available on the website of the police and/or CJIB.